Return, Replacement & Refund Policy

1. Freshness & Quality Guarantee

At The Nut House, we take immense pride in the crispness and purity of our Fox Nuts, Cashews, and Raisins. Every package leaves our facility sealed in airtight, nitrogen-flushed containers to safeguard crunchiness.

2. Damaged or Defective Items

Because our products are edible perishable food goods, we do not accept returns once a food item is unsealed or consumed. However, if your order arrives damaged, unsealed, past its expiry, or defective in transit, we will immediately arrange a free replacement or a full refund.

3. How to Request a Replacement

To initiate a quality claim:

1. Contact us within 7 days of delivery at thenuthouse17@gmail.com or WhatsApp at +91 7439201540.
2. Share your Order ID (NH-YYYYMMDD-XXXX) and a clear photograph of the outer shipping box and damaged container.
3. Our team will inspect your request and dispatch a fresh replacement jar within 24 business hours at zero additional cost.

4. Cancellations

You may cancel an order free of charge at any point before it is dispatched from our Maldah warehouse. Once dispatched and handed to the courier partner, cancellation is not possible.